Supervisor Service Desk

Job Description:

Responsibilities

• Provides front-line, supervision to a Service Desk team.
• Within defined operational guidelines, completes technical and administrative tasks.
• Ensures compliance with established Service Desk and company standards, policies and procedures.
• Assigns tasks and verifies accuracy of work, establishes deadlines for completing assignments, provides training and guidance and may spend a portion of time performing the work of the team.
• Monitors daily progress and status of the Service Desk team, making adjustments to ensure quality and a high level of customer service.
• Evaluates team members against operational goals and transactional success measures.
• Involves higher level management in decisions and issues that require additional experience or are particularly complex.

Qualifications & Experience

• Bachelor's Degree or equivalent work experience required.
• Typically has 4-6 years of experience in Service Desk Support.
• Fluent business English skills (Written and spoken).