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Service Desk Coordinator
Diebold Nixdorf
Full time
2+ years
Not Disclosed
Hyderabad, India
Post Date: Apr 23, 2024
End Date: Jun 23, 2024
Expired
2+ years
Not Disclosed
Hyderabad, India
Post Date:Apr 23, 2024
End Date: Jun 23, 2024
Skills:
Ms Office
English
Communication
Problem Solving
Customer Support
Help Desk
Job Description:
Responsibilities
Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
Addresses issues escalated from less experienced team members.
Proactively informs manager about potential problems and suggests improvement actions.
Reports on faulty master data.
Advises less experienced team members on process and other deviations.
Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
Defines and recommends working practice and other process improvements.
Ensures that established KPIs are achieved.
Qualifications & Experience
Education or equivalent work experience required.
Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.
Job Overview
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Salary
Not Disclosed
Role
Coordinator
Area of Practice
Customer Support
Experience
2+ years
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