Manager Channel Development

Job Description:

Responsibilities

• Establish Channel Network for Sales, Service and Spares in the Zone which will meet customer expectations in terms of reach, technical assistance and training of the operators.
• Implementation of Sales process and Service delivery process through Zonal/Area Team for New Dealerships in their respective Zones.
• Implementation of Dealer Operating Standards and compliance for Sales and Service Infrastructure.Implementation of Centralized Dealer Management Systems (DMS) and deployment of other IT platforms.
• Ensure implementation and certification of dealerships as per MNAL Operating Standards (MOS.Coordinate with Zonal team for process and systems
• Training in their respective Zones.Coordinate with Zonal / Area Team for successful implementation of Sales and Service Policies of MNAL.Provide support to Zonal team / Channel for resolution of Dealer concerns and improve Dealer Satisfaction with MNAL.
• Identify job competency needs of various departmental heads of dealership.Have insight of measuring CSI, SSI.Guiding dealers in Making business plans and achieving targets.
• Developing Product and Sales training modules for Dealer sales and service team and successful rollout of training modules in tie up with professional agencies.Keep a track of the dealership infrastructure development as per the plan.
• Strengthen the dealer appointment process.Ensure dealer administration -policies and territory infringement etc.
• Ensure smooth dealer operations -working capital, tie up with financiers, marketing activities support, etc.Planning for dealer communications.Implement dealer performance audit and rewards program.
• Deploy dealer infra norms -Corporate Identity Standards.Complete planning, deployment and sustaining the CRM initiatives.Implementation of CRM systems at the dealerships to ensure speedy and effective complaint/feedback management.Creating CRM schemes for the different value segment of the customers

Qualifications & Experience

• MBA; Bachelors of Technology; Bachelor of Engineering
• Minimum experience of 8-12 years is required in related domain