Manager - Business Analytics

Job Description:

Responsibilities

• Collaborate with leadership team of Zenoti to help them make data driven decisions through insights derived from thorough analysis of various key metrics
• Prepare comprehensive reports and presentations to communicate strategic recommendations to senior leadership and other stakeholders
• Develop and maintain new reporting system capabilities – which includes creation of dashboards that can help management take quick decisions during business review meetings
• Manage extraction, data cleansing, analysis and ongoing validation of large volumes of historical customer data
• Collaborate with others to provide operational analysis and make performance recommendations that leads to improvements in the order to collection process
• Report and communicate business performance of various internal teams of Zenoti

Qualifications & Experience

• Bachelor’s degree with MBA from a reputed business school with 5 + years of experience as an analyst and/or Manager 
• 5+ years of experience working in business operations, corporate strategy or an analyst function
• Good understanding of SaaS metrics
• Excellent data analysis background, with extensive experience using sales CRM and reporting methodologies
• Good spreadsheet skills, with proven experience managing large data sets
• Excellent communication, presentation, and persuasion skills
• Understanding of complex business and accounting processes; ability to use this knowledge to analyze strategic decisions
• Experience using Salesforce, Zuora or similar CRM and/or Revenue management tools
• Demonstrated internal customer service and stakeholder management skills in a fast-paced environment
• Ability to work as part of a dynamic team while demonstrating flexibility, initiative, and a focus on delivering results
• Good communication skills at all organizational levels
• Willingness to work extended hours during periods of high demand like quarter-close or year-end; may include weekends and holidays