HR Analyst

Job Description:

Responsibilities

• Developing professional HR expertise, applies company policies and procedures to resolve a variety of issues. Delivers, manages, markets, customizes and helps develop the solutions, within a defined HR program/process (s) to meet business requirements. 
• Works to understand overall business objectives and apply solutions to enhance operational performance. Ability to positively address human capital issues.
• Provides first level of support to employees by responding to routine telephone and case requests for HR-related services. 
• Helps implement HR processes and solutions in line with established policies, practices and procedures. 
• Responds to inquiries escalated from tier 1 agents (internal or external). 
• Escalates issues further if necessary. Generates reports as required for use in client consulting or in the resolution of client inquiries. 
• Learns to use professional concepts. 
• Applies company policies and procedures to resolve routine issues. 
• Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. • Builds stable working relationships internally. Normally receives detailed instructions on all work. 
• Payroll knowledge 
• Extensive benefits knowledge (leaves of absences, short term disability, long term disability, military leaves, etc) 
• Unemployment law in multiple states 
• Proficient in Microsoft Office (heavy excel knowledge) 
• Customer service 
• Ability to multitask and prioritize 
• Able to work well with a team, internal and external stakeholders and autonomously
• Applies company policies and procedures to resolve a variety of issues. 
• Provides problem resolution for HR related issues that may be non-standard within defined practices and procedures on BAU, Ad-Hoc and new scope.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Exercises judgment within defined procedures and practices to determine appropriate action. 
• Builds productive internal/external working relationships. 
• Normally receives general  detailed instructions on new projects or assignments.
• Custodian of all the regional Onboarding process from post offer acceptance up to 6-12 months
• Collaboration with all Corporate and Enabling functions wherever applicable to ensure onboarding process, content and videos are up to date
• Coordinate and facilitate all operational tasks associated with the regional onboarding and across associate life cycle viz., associate queries and ensuring all SOP's/ documentation including mandatory and statutory applicable to respective states/countries are submitted and compliant.
• Coordinate company presentations and product demos 
• Exposure, Experience and knowledge of HR, functional and IT Systems to provide a strong and consistent first impression of the organization and drive • • • Candidate/Associate engagement consistently.
• Experience in filtering and updating complex functional knowledge for use in problem/ resolution
• Reports and discusses with concerned teams, regional HRSS lead and Onboarding lead for guidance wherever necessary
• Handle end to end onboarding experience for new joiners - from pre-onboarding engagement to post employment experience
• Coordinate with IT admin teams to ensure timely delivery of welcome kits company assets to new joiners
• Deliver employee orientation sessions on Day-1 for new joiners
• Coordinate with relevant internal stakeholders to schedule required training sessions for new joiners
• Develop a deeper understanding of internal HR policies and act as the first point of contact for all new joiners to resolve any policies-related queries
• Handle documentation and ensure compliance with defined SOPs
• Regularly update employee data on the HR system
• Oversee and participate in the client onboarding background check process, including assisting in the background check execution, tracking, and adjusting the process as needed based on any new requirements.
• Assisting new hires and management process including documentation, tracking, and gathering required information as needed.
• Managing Joining Formalities.
• Releasing Offer letters.
• Coordinate with Multiple Teams at the time of new joiners.
• Maintaining records through our HRMS Software (workday).
• Other duties as assigned or required as per business needs.
• Ensure new hires have technical assistance to properly set up and guide to relevant functional teams or spocs
• Prepare, plan and process to execute end to end Onboarding actions across all personas and completion of requests within TAT
• Hands on experience and fair understanding of all HCM, Benefits, Disability, Talent Acquisition, Onboarding actions
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Provides problem resolution for HR related issues that may be non-standard within defined practices and procedures.
• To Primarily interface with clients, service delivery units, immediate management and other team members to ensure an accurate service request resolution or routed to the appropriate requestor/resolver
• Ability to follow defined processes, adapt to process changes and work autonomously with authenticity and integrity

Qualifications & Experience

• Bachelors or Masters of Business Administration with a concentration in Human Resources
• Excellent communication skills (oral and written)
• Good problem solving and client interaction skills
• Good Knowledge of MS-Office, process flow creation using online platforms
• Punctual, flexible, adaptable and drive can do attitude
• Ability to be flexible, agile with Strong time management skills
• An eye for detail and organizational skills
• Team player / Ability to work in a team proactively
• Ability to work efficiently and independently
• Queue reviews, take care of backlog, create backups, maintain to do actions, customer satisfaction surveys to ensure quality and efficiency of support
• Work effectively with international team members to provide seamless service to clients in management language (English) and collaborate with concerned spocs for any language constraints
• Analysis and replication of issues faced by clients to provide best solution to clients in a timely manner.
• Exposure and experience in Onboarding, Disability, separations and HR Tools and systems across associate life cycle.