Billing and Collections Analyst

Job Description:

Responsibilities

• Billing operations - Ensure efficient and timely payment applications and billing management. Promptly respond to billing-related inquiries from both external and internal parties. Assist with credit/rebills, credit memos, write-offs, and customer set-up process. Develop, implement and maintain desktop procedures for billing operations.
• Credit and Collections - Ensure efficient and timely cash collections from customers. Follow up with aged receivables and escalate them, as needed, to the supervisor and other appropriate departments such as sales and legal.
• Cross-functional collaboration - Work collaboratively across departments (engineering, product, legal, customer operations, sales operations, etc.) to continuously improve billing, collections, and reporting processes for efficiency, scalability, and customer experience.
• Compliance - Assist with audits including external financial and tax related audits as well as ad hoc due diligence requests.
• Special projects - Perform other special projects and analyses as directed by management.

Qualifications & Experience

• Bachelor’s Degree (preferred in Business, Accounting, or Finance).
• 2+ years of progressive billing operations/cash collections experience.
• Working knowledge of Oracle and Salesforce. Advanced computer skills especially in Microsoft Excel.
• Strong interpersonal and communication skills, including excellent written, oral, listening and presentational skills and ability to work well under pressure and interact at all levels  are also required.
• Strong organization skills and detail oriented mindset
• Ability to manage multiple projects and deadlines with limited supervision.
• Teamwork is essential to the group, so it is critical that the candidate interacts with other team members and manages collaboratively and effectively