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Associate WFM Reporting
Concentrix
Full time
2+ years
Not Disclosed
Kolkata, India
Post Date: Mar 21, 2024
End Date: May 21, 2024
Expired
2+ years
Not Disclosed
Kolkata, India
Post Date:Mar 21, 2024
End Date: May 21, 2024
Skills:
Ms Office
Communication
Management
Operations
Problem Solving
MS Excel
Job Description:
Responsibilities
Responsible for preparing daily, weekly and monthly client/internal reports.
Preparation of weekly performance / KPI reports and maintaining performance dashboards
Preparing ad-hoc reports & analysis for management reporting and needs
Assisting in automating reports by designing macros
Preparing Monthly performance data for incentives for Operations
Data extract and data upload from the client system to the CNX side
Capacity planning and Scheduling for process
Maintaining and updating trackers for ongoing programs & projects
Optimize use of tools/technology & to improve efficiency and effectiveness of the organization
Supporting key strategic projects involving Data mining & Analytics
Highlight data abnormalities that one may spot in the dataset before hand
Resolve escalated issues and requests from the account management
Qualifications & Experience
Must have 2+years experience
Team player with willingness to learn and drive to achieve
Advanced proficiency in MS Excel
Automating reports skill will be a preference
Ability to handle pressure situations
Ability to correct catch and highlight errors.
Ability to simplify complex operations into replaceable process
Educational Qualification: Graduation
Job Overview
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Salary
Not Disclosed
Role
Associate
Area of Practice
Operations
Experience
2+ years
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