Associate WFM Reporting

Job Description:

Responsibilities

• Responsible for preparing daily, weekly and monthly client/internal reports.
• Preparation of weekly performance / KPI reports and maintaining performance dashboards
• Preparing ad-hoc reports & analysis for management reporting and needs
• Assisting in automating reports by designing macros
• Preparing Monthly performance data for incentives for Operations
• Data extract and data upload from the client system to the CNX side
• Capacity planning and Scheduling for process
• Maintaining and updating trackers for ongoing programs & projects
• Optimize use of tools/technology & to improve efficiency and effectiveness of the organization
• Supporting key strategic projects involving Data mining & Analytics
• Highlight data abnormalities that one may spot in the dataset before hand
• Resolve escalated issues and requests from the account management

Qualifications & Experience

• Must have 2+years experience
• Team player with willingness to learn and drive to achieve
• Advanced proficiency in MS Excel
• Automating reports skill will be a preference
• Ability to handle pressure situations
• Ability to correct catch and highlight errors.
• Ability to simplify complex operations into replaceable process
• Educational Qualification: Graduation